![]() Now make photocopies directly from the printer without any communication from the computer. Then update the printer’s firmware by following instructions from this link: a USB cable by connecting it to your computer. ![]() and follow instructions from the section “ Step 1: Reset the printer” Please perform a hard reset on the printer from this link.Did you run HP print and scan doctor and check again?.Did you try making photocopies directly from the printer?.Did this happen after a recent power outage or surge?.Superb diagnosis and great description of the issue. HP Instant warm welcome to the Hp community and a very good day to you. ![]()
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